FAQ
Q: How do I pair the earphones with my device? A: To pair, turn on your earphones and put them in pairing mode. On your device, go to the Bluetooth settings and search for new devices. Select your earphones from the list to pair.
Q: What is the battery life of the earphones? A: Battery life varies by model, but typically, our earphones offer several hours of playtime on a single charge, with the charging case providing additional charge for extended use.
Q: Is there a dedicated app for the earphones? A: Yes, our earphones have a companion app available for both iOS and Android devices, allowing you to customize settings, update firmware, and adjust EQ settings.
Q: Can I use one earbud at a time? A: Absolutely, our earphones are designed for both single and dual ear use, giving you the flexibility to wear one or both earbuds.
Q: How do I charge the earphones? A: The earphones come with a charging case. Simply place the earbuds in the case, and they will charge automatically. The case can be charged using any standard USB-C charger.
Q: Are the earphones waterproof? A: The earphones have an IPX5 rating, making them resistant to sweat and water splashes, but they are not fully submergible.
Q: Can I make phone calls with the earphones? A: Yes, the earphones are equipped with a built-in microphone that allows you to take calls hands-free.
Q: What is the latency like when using the earphones for gaming? A: Our earphones are designed with low latency in mind to ensure a smooth audio experience for gaming and video watching.
Q: Do the earphones support multi-point connectivity? A: Yes, you can connect your earphones to two devices simultaneously, allowing for seamless switching between them.
Q: How do I know when the earphones need charging? A: The earphones have an LED indicator that will flash when they are low on battery. They will also provide audio cues when they are charging or running low.
Q: What should I do if I cannot hear sound from one earbud? A: Ensure that both earbuds are properly charged and connected. Check for any debris blocking the sound outlet. If the issue persists, try resetting the earbuds and reconnecting them to your device.
Q: Can I use the earphones for working out? A: Yes, the earphones are designed with a secure fit and are resistant to sweat, making them suitable for workouts.
Q: Are there any safety features for the earphones? A: The earphones include safety features such as overcharge protection, short-circuit protection, and temperature control to ensure safe usage.